Shipping policy

SHIPPING & DELIVERY POLICY

 

Last updated (20/09/2024)September 28, 2024

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.joyagear.co.uk/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.


WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

We offer free in-store pick up, to use this option select at checkout. Pick up during business hours only.

Free Shipping

We offer free shipping on orders over £50.

Shipping Fees and Method

  • We offer free local delivery within 5 miles of the store location, input your delivery address and if it's within range the option will become available.
  • We offer shipping at the following rates: £3.99.
  • Shipping is fulfilled within 2-3 days of order being placed.
  • Delivery is shipped during business days and can take 2-4 days.
  • We're happy to offer a more express delivery option, reach out to us if interested (info@joyagear.co.uk, @joyagear.uk on Instagram or 07377 900085)

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

 

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship on business days, with the exception of express delivery (at the business' discretion, reach out for further information.)

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.joyagear.co.uk/policies/refund-policy.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  1. Email: info@joyagear.co.uk

  2. Number: +44 7788 523486